Shipments and returns

Your pack shipment

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping Costs

Delivery is FREE to addresses in the United Kingdom

European & Rest of the World customer, when you check out, you will be able to choose which delivery service you would like. The checkout will always clearly explain which options are available to you and the cost of shipping. Any order over €30 from 'Europe' or $50 from the 'Rest of the World' will qualify for FREE SHIPPING.

Shipping Information

All shipments to United Kingdom addresses are posted from within the UK, delivered by Royal Mail. Shipments to other countries are sent by international air mail.
All our shipments are sent very discreetly - there will be no indication of the contents on the outside of the envelope, and nothing porn-related will appear on the envelope as the sender.

Delivery Period

Orders for more than one dvd may arrive in separate shipments, but you should receive your complete order within 7-14 days. Occasionally mail services can be slower, so we request that you only contact us if you have not received your full order 14 days after you placed the order. Delivery enquiries should be sent to - see the Contact Details page for full contact details


Returns Policy

If you received an incorrect or defective item, please do not return the item. Just inform us of the error and we will send a replacement item. If you no longer require the item, please state the reason why and send an email to customerservices@roue.comYou should expect to receive your refund within 14 days, however, in many cases you will receive a refund more quickly. Refunds will be credited to your payment card. Refunds will not be paid in cash.